Cancellations
Understandably in some cases people do have to cancel, I do politely ask for as much notice as possible and at least 48 hours is required. This is to be able to fill your appointment slot, any less than this will occur in a full appointment charge. It is very difficult to fill last minute appointments at such short notice, if I can fill the appointment then no charge will be given.
No Shows
Unfortunately as my business is ran via pre booked appointments and I don’t offer walk ins, no shows will be charged in full as there is no way of filling the appointment slot.
Deposits
A 50% none refundable deposit is required to secure your desired appointment. This is taken off your bill at the end of your appointment and is none refundable.
Refunds
Unfortunately, I do not offer refunds on services I offer including treatments and vouchers. If you’re ever unhappy with a treatment, this can be discussed in person and an alternative offering may be given. Any faulty items/products sold, will be exchanged for the same or of similar value.
time keeping
If you are running late, I will do my best to offer the same service as booked. In some circumstances this is not available, I will try to amend your appointment upon arrival to value the time that is left. The original appointment price will still apply.
payments
I accept Bank transfer or cash, card is not accepted.
